Developing a great hotel goes beyond the structure itself. Developing a great hotel also entails training the people responsible for its operation – mainly the hotel staff. Here are some of the most important points hotel staff should be well-versed in once their hotel opens.
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| Image source: gutterpupadventures.com |
Relating to guests
One very important detail hotel staff should be trained to know at all times are the names of the guests. This little touch can go a long, long way. But of course, it shouldn’t stop there. Hotel staff should take the time to know what activities guests prefer, so as to recommend or suggest places and things to do. When guests feel at home and comfortable, the more likely they’ll come back.
Response to complaints
The response time between the reception of the complaint of a guest and the action the hotel staff takes should be as short as humanly possible. And not only does the response need to be immediate and decisive, but it also has to be discreet and private. The manner by which hotel staff takes care of customer issues is a huge factor in whether or not the guest comes back. And really, when it comes to business, that’s the biggest concern – having customers return.
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| Image source: hotelogix.com |
Abraham Cababie Daniel is a successful real estate developer and GICSA CEO. So far, he has developed 68 real estate developments projects. This represents the construction of 2.7 million square meters. For more about the real estate development scene, subscribe to this Twitter page.
